Questions and Answers

• Why is the InviteBox widget loading twice and causing us to have to X out of the top one for it to work?
• Our customers are saying they can not see the coupons, how can we find out what is sent to them in order to double check?
• Can I change the email address of notifications that are sent out automatically to contest users?
• I am unable to change the Badge Text and have that change show up on my site?
• Why do the changes I made to my referral campaign not show up?
• Can I switch to the popup / badge option if my referral campaign is already live, or will all the participants be erased?
• What is my API key?
• I've created 2 campaigns. The goal is the same, but one of the widgets is on the homepage and the other one is on the sidebar. I had to create 2 separate campaigns because the image sizes were different on the 2 pages. Do I need two tracking scripts?
• I want to close my competition early and not give out the prize. How do I stop participants from getting notified that they have won?
• We're getting a few comments from people that say that they receive a unique code, for example: http://urlt.ag/BGCoY; yet when they share the link, it might show up slightly different: for example, http://urlt.ag/BGCoZ. Is that okay?
• I wanted to give the reward to the participants that referred 3 friends. Instead, the reward was given to the participants friends, can you tell me what is wrong?
• I would like to update what users are posting to facebook etc. How do I do this?
• I updated the appearance of the social media sharing post, (link people see on social media) , but when I look at the posted link on Facebook It is still showing the original post description and image. Why is that?
• I want to conduct an Instant Reward campaign with an eBook as the reward. After trying to upload the PDF file (17 MB) on both my Mac and PC - I am still not getting it to work. Is there a file size limit? If not, what could be the problem?
• Why is the InviteBox widget not working on my Wordpress site?
• On my Facebook Sharing post it says InviteBox.com at the bottom not the URL of the page I am trying to promote. Do you know how this can be changed?
• Instead of the widget popping up to ask the user to fill in their information, the contents appear to scatter all over my page. Why is this happening?
• Is there a way to automatically issue coupon codes?
• How can I test my own campaign; when I click on my campaign its not registering the referral?
• On my "Participants" page the date period is stuck. I have an active promotion going on right now and I know I have participates, but I can’t see any of them-what do I need to do?
• Why can I not get the custom text to appear in Google +?